The Audio Visual Events Program Manager is responsible for the operational planning, coordination, and program management of live events within the Audio Visual team. This role serves as the central point of contact for customers, vendors, and internal teams, driving seamless event delivery through structured planning, show calling, and a relentless focus on customer satisfaction. While technical knowledge of AV systems is expected, this role is primarily focused on routing work, managing relationships, and elevating the overall quality of live event production.

Key Responsibilities

Program Management & Planning

• Support and scale the Audio Visual Events Program through consistent process improvement and operational rigor.
• Plan and guide cross-functional teams on best approach to events.
• Create run of show documents and drive pre-production planning.
• Facilitate scheduling for event operations team members.
• Provide Operational Excellence technical leadership, identify root causes, and implement permanent solutions.

Customer & Vendor Management

• Collaborate with employees, contractors, and vendors to deliver seamless in-person, virtual, and hybrid live events.
• Manage vendor relationships, rentals, and stage crews.
• Route work across technical teams to ensure timely and quality delivery.
• Drive customer satisfaction throughout the event lifecycle.

Live Event Production

• Serve as show caller for live events, managing real-time production execution.
• Facilitate and monitor key A/V meetings and events, including live streams.
• Perform post-production AV activities including editing for distribution, cataloging, and archiving.

Technical Oversight

• Maintain working knowledge of streaming platforms, live event systems, and meeting systems.
• Understand cable infrastructure, equipment, and rack systems to effectively coordinate technical teams and troubleshoot escalations.

Experienced in:

• A/V meetings and events, including live streams
• Post-production AV activities including editing for distribution, cataloging, and archiving.
• Managing real-time production execution
• Creating show documents and drive pre-production planning.

  Candidate must be onsite 5 days per week in Newark (100% of the time), starting with week 1.