• Account Management
• Salesforce

This is a 6 month contract role through Magnit Global for a premier provider of networking solutions in the US.  This role is hybrid to Tacoma, WA.

 Job Title:  Business Retention Specialist

Responsibilities

• Account Review: Review accounts in Salesforce by account tier to assess their potential.
• Contact List Export: Export a list of all contacts associated with each account for thorough analysis.
• Admin Identification: Identify the most recent active administrator for each account.
• Appointment Scheduling: Set appointments with the active administrators for account reviews to discuss their needs and objectives.
• Contact Analysis: During account reviews, review all active contacts within the organization to understand their roles and influence within the account.  Make all necessary updates in Salesforce and maintain system contact data.
• CDR Support: Collaborate with CDRs to provide them with the necessary information and tools to engage customer influencers effectively.

REQUIREMENTS:

•       Demonstrated proficiency in Salesforce (SFDC) or ability to learn SFDC to navigate, manage, and report data within the platform.

•       Strong analytical skills and attention to detail with effective organizational skills.

•       Cold calling and networking experience. 

•       Excellent communication and interpersonal skills.

•       Ability to work independently and collaboratively with cross-functional teams.

•       Prior experience in customer service, account management or related roles preferred.

•       Self-motivated, goal-oriented individual.

•       Proficiency in Microsoft Office Suite. 

EDUCATION:

• High School Diploma or equivalent with 2 years of account management or customer service in a business environment. Bachelor’s degree in preferred.

Location/Schedule Notes: Hybrid to Tacomah, WA

Hourly Pay Rate Range (dependent on location, experience, expectation)

The pay range that Magnit reasonably expects to pay for this position is: $24-25/hour W-2.

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).

• Work Authorization : Green Card, US Citizen
• Preferred Years of Experience : 2+ Years
• TRAVEL REQUIRED ? : No travel required
• SHIFT TIMINGS: 9 AM to 5 PM